• Ticketing Manager

    Job Locations US-FL-Daytona Beach
    Business Operations
  • Company Overview




    Job Description


    American Flat Track Events is looking for a Ticketing Manager, under general supervision of the Event Manager, that will manage all aspects of ticket operation pertaining to customer service, ticket sales and operations, distribution of marketing materials, event preparation and execution, and financial, marketing, and sales reporting.


    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Manage and oversee ticketing for AFT Events
    • Work in current Ticketing Applications
    • Hire, train & manage event weekend Box Office Staff
    • Responsible for day to day ticket office operations
    • Responsible for issuing and reconciling all event box office windows
    • Maintain all timelines, checklists and event related documents
    • Ability to maintain spreadsheets and files - Proficient in Microsoft Programs (Excel, Word, Power Point, Photoshop, Illustrator)
    • Work independently in a fast-paced environment
    • Exhibit excellent phone etiquette and Customer Service skills
    • Build, monitor, and analyze event ticketing budget with a focus on revenue growth
    • Develop multi-level ticket packages and pricing
    • Develop affective marketing and promotions plans in relation to ticket sales
    • Assist AFTE/AFT team to develop a solid online and social plan for event ticket sales
    • Manage and maintain all AFTE event pages – website and social
    • Create and maintain computer data base for accounting/tracking the following: actual vs. projected sales for evaluating marketing strategies; program sales performance and spectator attendance for each event; complimentary tickets and promotional tickets.
    • Establish process and benchmarks to measure revenue performance
    • Prepare reports relating to promotion, marketing and sales goals, efforts and results daily
    • Attend yearly event ticketing seminars/shows


    Percent of travel required: 20%, including weekend travel.



    Directly supervises assigned staff.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



    Bachelor's degree (B. A.) from four-year college or university; or five (5) years related experience and/or training; or equivalent combination of education and experience.



    Experience working in a ticketing department at a managerial level if possible and/or has a good amount of on-site ticket sales operations/sales and management. 


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or fee; and talk or hear.  The employee frequently is required to walk; and reach with hands and arms.  The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch or crawl.  The employee is regularly required to lift up to 25 pounds.  The employee is frequently required to lift up to 50 pounds.  The employee is occasionally required to lift up to 100 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.


    Apply Now:


    Learn more about this role and our team by applying at for consideration.

    American Flat Track is committed to fostering a diverse work environment where all employees feel valued and empowered. American Flat Track is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any other basis that is protected by applicable law except where a bona fide occupational qualification exists.


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